At Ruthie Moss L.Ac LLC we are committed to protecting the privacy of your personal health information. This Privacy Policy outlines how we collect, use, and disclose your protected health information (PHI) in accordance with applicable laws, including HIPPA regulations.

 Information We Collect:

• Personal details: Name, contact information (phone number, email address), date of birth, insurance information, emergency contact details.
• Medical history: Current health conditions, past medical history, medications, allergies, treatment plans, acupuncture points used, progress notes, and any other information necessary for providing acupuncture services.
• Payment information: Credit card details, if used for billing.

How We Use Your Information:

• Providing acupuncture treatment: To assess your health needs, develop personalized treatment plans, administer acupuncture treatments, and communicate with you regarding your care.
• Billing and administrative purposes: To process insurance claims, bill for services rendered, and manage your account.
• Quality improvement: To analyze treatment data to improve our services and patient care.
• Communication: To contact you regarding appointment reminders, treatment updates, and other relevant information related to your care.

When We May Share Your Information:

• With your consent: We will only share your PHI with third parties when you have provided written consent, such as with other healthcare providers involved in your care coordination.
• As required by law: We may disclose your PHI to comply with legal mandates, such as in cases of public health emergencies, suspected abuse, or when required by a court order.
• With our business associates: We may share your PHI with vendors who perform essential functions for our practice, like billing services, electronic health records providers, and data analysts, under strict confidentiality agreements.

Your Privacy Rights:

• Access to your records: You have the right to request access to your medical records and receive a copy of your PHI upon request.
• Amendment of records: You can request to amend your medical record if you believe it contains inaccurate information.
• Restrictions on disclosure: You may request limitations on certain disclosures of your PHI, although we may not always be able to accommodate such requests due to legal obligations.
• Confidentiality of communications: You can request to receive confidential communications via alternative methods (e.g., by mail instead of email).

Security Measures:

We implement robust security measures to safeguard your PHI, including:

• Electronic safeguards: Secure data storage systems and encryption technologies.
• Physical safeguards: Limited access to patient records and secure storage areas.
• Administrative safeguards: Staff training on privacy policies and procedures.

Effective Date: This Privacy Policy is effective as of January 1 2015

This website collects limited personal information such as your email address when you email These are used solely to communicate with you regarding your upcoming appointments, or answer specific questions you may have related to our services. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes. We do not share your information with any third parties without your consent and will only retain your data for as long as necessary to fulfill the purpose for which it was collected. You have the right to access, update, or request deletion of your personal information by contacting us, calling or texting us at 808-501-0252 or emailing us directly at [email protected].

SMS Terms & Conditions 

We use our clinic number for calls and texts related to your clinic appointments, such as setting, rescheduling, confirming or canceling your appointment, as well as specific conversations you may have with your acupuncture provider relating to your care. We do not use this number for any marketing purposes.

1- SMS Consent Communication:

Information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Ruthie Moss L.Ac LLC you may receive messages related to the following: appointment scheduling, rescheduling or canceling, follow-up messages, billing inquiries, answers to your specific questions regarding our clinic. Example: “Hello, this is a friendly reminder of your upcoming appointment with Ruthie Moss is scheduled for January 1 at 3pm. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:

Message Frequency may vary depending on the type of communication. For example you may receive up to 5 SMS messages per week related to your visit and/or acupuncture care.

4- Potential Fees for SMS Messaging:

Please be advised that standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messengers from Ruthie Moss L.Ac LLC verbally during a conversation with our clinic staff.

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. Simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list at https://ruthiemoss.com/contact/, call us at 808-501-0252, or email us directly at [email protected].

7- Help:

For any issues, you can reply to any SMS with the keyword HELP. Or, you can get help directly from us at https://ruthiemoss.com/contact/, call us at 808-501-0252 or email us directly at [email protected].

8- Standard Messaging Disclosures:

Message and data rates may apply. Message frequency may vary.
Opt out at any time by texting “STOP.”
For assistance, you can text HELP, visit our privacy policy and terms and conditions page, call us at 808-501-0252, contact us online, or email us directly at [email protected].